Account Manager

Overview

Location: London - hybrid (4 days in the office)

SharpEnd is a Connected Experience Studio that sits at the intersection of creativity, technology and real-world behaviour.

We partner with some of the world’s biggest brands to reimagine the real world as a connected platform – designing and delivering physical-digital experiences that create value across marketing, retail, and product.

The Role

We’re hiring a mid-level Account Manager to take ownership of key client relationships and lead the delivery of connected experience projects.

The role sits at the intersection of client partnership, project leadership, and commercial growth.

You will be responsible for driving work forward – shaping briefs, aligning teams, managing delivery, and ensuring that what we create is strategically valuable, experientially strong and commercially beneficial

This role is central to how SharpEnd delivers and grows.

You are responsible for turning ambition into reality – ensuring that ideas translate into connected experiences that work in the real world, deliver value for clients and drive the business forward.

What you’ll do

Client Leadership

• Own day-to-day relationships across key accounts, acting as a trusted partner to clients
• Lead client conversations with confidence — from briefing through to delivery and beyond
• Challenge and shape client thinking where needed, not just respond to it
• Build long-term relationships that create repeat work and account growth

Project Ownership

• Lead projects end-to-end: from initial brief through to delivery and post-launch evaluation
• Define clear scopes, timelines, and deliverables in collaboration with internal teams
• Drive momentum across projects — ensuring progress, clarity and accountability at every stage
• Manage multiple concurrent workstreams without compromising quality

Cross-Functional Leadership

• Orchestrate teams across strategy, creative, technology and delivery
• Translate between disciplines — ensuring everyone is aligned on what we’re building and why
• Actively contribute to the work, helping shape outputs — not just managing process
• Ensure feedback loops are clear, constructive and move work forward

Commercial Ownership

• Manage project budgets, scopes and profitability with confidence
• Identify opportunities to grow accounts through new ideas, extensions or additional phases
• Support senior stakeholders in building account strategies and long-term value
• Understand how your work contributes to wider business performance

About You

• Experience & Capability
• 3-5+ years in account management, client services or similar role
• Proven experience leading digital, experiential or integrated projects
• Experience working with complex stakeholders (internal and client-side)
• Comfortable owning projects and client relationships with minimal oversight
• Mindset
• Take ownership — you don’t wait to be directed
• Balance structure with flexibility in fast-moving environments
• Care about outcomes, not just outputs
• Comfortable making decisions and taking accountability
• Understand how strong relationships drive business growth
• Spot opportunities beyond the immediate brief
• Confident discussing scope & budgets with clients
• Passionate about how technology, creativity and real-world behaviour intersect
• Interested in the future of connected products and experiences
• Motivated to grow into a senior client leadership role

Benefits

• 3% employer pension contribution with People’s Pension (from 3 months)
• 20 days holiday + festive shut down. Extra 1 day of holiday per completed year of service (capped at 5 days)
• Health insurance with Vitality (post-probation)
• Employee Assistance Programme (EAP)
• Cycle to Work scheme
• Dog friendly-office
• Breakfast, drinks and snacks accessible in the office
• Regular team events
• 6 months probation