Job Description
Our client, a unique agency specialising in music are looking for a commercially minded Senior Account Manager to own and grow a diverse portfolio of clients across hospitality, retail and related sectors.
You’ll be the key link between clients and internal Music, Support, Projects, Finance and leadership teams, ensuring excellent service, clear communication and strong client relationships from onboarding through to renewal and account growth. This is a hands-on account management role. You’ll take ownership of the overall client experience, coordinating internal specialists to resolve issues, deliver projects and meet client needs.
Key Responsibilities
- Own relationships across a portfolio of large, multi-site and smaller independent clients.
- Build trusted relationships with multiple stakeholders within each account.
- Understand clients’ businesses, brands, operational challenges and commercial objectives.
- Lead onboarding, ongoing service delivery, renewals, account growth and offboarding.
- Coordinate internal teams to ensure actions are completed and issues resolved.
- Lead client calls, service reviews and strategic account meetings.
- Monitor client satisfaction and proactively identify service, relationship and churn risks.
- Own client-facing communication around complaints, escalations and significant service issues.
- Gather and act on structured client feedback.
- Identify opportunities to expand existing accounts and protect recurring revenue.
- Support retention and reduce churn through proactive account management.
- Seek opportunities for testimonials, reviews, referrals and case studies.
What They’re Looking For
- Proven experience in account management, client services or a similar commercial role.
- Strong relationship-building and stakeholder management skills.
- Excellent organisation, communication and follow-through.
- Commercial awareness, with a focus on retention and growth.
- Confidence managing multiple accounts and competing priorities.
- A proactive, solutions-focused approach and genuine ownership mentality.
How to apply
Please email : jess@represent.team